FAQs, Shipping, Returns and Consignment | Hidden Hype – Hidden Hype Clothing

FAQs

Most Common Questions

Where is Hidden Hype located?
Hidden Hype is at 39 Serramonte Center, Daly City, CA 94015, inside Serramonte Center. Open Monday to Saturday 10AM to 9PM and Sunday 11AM to 7PM. Phone (650) 997-4567.

What payment methods do you accept?
Hidden Hype accepts Shop Pay, Apple Pay, Google Pay and all major credit cards at checkout. Cryptocurrency is not accepted.

Do you authenticate items for the public?
No. Hidden Hype verifies everything it takes in and everything it sells, in house, before it reaches the floor. Standalone legit checks are not offered as a service.

How long has Hidden Hype been around?
Hidden Hype started in 2011 as an Instagram only streetwear brand and opened its first store in 2014 at Serramonte Center, Daly City. Hidden Hype was also the first store in the US to combine streetwear brands with shoe consignment inside a mall.

Orders & Shipping

How fast do you ship orders?
Orders ship within 1 business day.

Do you offer free shipping?
Yes. Free shipping on all US orders over $100.

How can I track my order?
You will receive a shipping confirmation email with tracking information as soon as your order ships.

Can I change my shipping address after placing an order?
Contact us right away at (650) 997-4567 and we will do our best to update it before the order ships. Once it ships we cannot redirect it.

Do you ship internationally?
Currently Hidden Hype ships within the United States only.

Can I cancel or change my order after it's placed?
Reach out as soon as possible at (650) 997-4567. If the order has not shipped yet we can usually cancel or adjust it.

Payment & Checkout

Do you accept cryptocurrency?
No. Hidden Hype does not accept Bitcoin, Ethereum, USDC or any other cryptocurrency. Accepted payments are Shop Pay, Apple Pay, Google Pay and major credit cards.

Can I use Apple Pay or Google Pay in store?
Yes. Both are accepted in store and at checkout online.

Do you accept PayPal?
Hidden Hype does not currently accept PayPal.

I am having trouble at checkout. What should I do?
Try refreshing the page or switching payment methods. If the issue continues, call us at (650) 997-4567 and we will help you complete your order.

Are prices shown final, or is tax added at checkout?
Prices do not include sales tax. Applicable sales tax is calculated and added at checkout based on your shipping address.

Returns & Exchanges

What is your return policy?
Returns are free. You can exchange for another item or take store credit within 14 days of purchase. Items must be unworn and in brand new condition. Items purchased on sale are final sale. All items in the Resell, Consignment and Shoe Consignment collections are final sale.

Which items are final sale?
Anything purchased on sale is final sale. Everything in the Resell, Consignment and Shoe Consignment collections is final sale. Off White, Anti Social Social Club, Bape, Supreme, Jordan, Nike and Adidas are also final sale regardless of discount.

How do I start a return or exchange?
Bring the item to our store at 39 Serramonte Center, Daly City, CA 94015, or email support@hiddenhype.com with your order number and request and we will send you a label. Once we receive the original item, we will ship out the new item. If the new item costs more, you pay the difference. If it costs less, you receive store credit for the difference.

Consignment & Authentication

Does Hidden Hype accept items on consignment?
Yes. We accept brand new deadstock only, no exceptions. You keep 70 percent of the sale, we keep 30 percent, with no listing, photo or storage fees.

Which brands do you take on consignment?
Hellstar, Supreme, Bape, Off White, sp5der, Chrome Hearts, Anti Social Social Club, Denim Tears, Essentials, Vale and Godspeed. Sneakers are case by case, mainly Jordan, Nike and Adidas in deadstock condition.

Where do I bring items for consignment?
Bring items to 39 Serramonte Center, Daly City, CA 94015 during store hours. No appointment needed.